Resume / Profile

Dean Yu

Product Manager

I turn repeated operational problems into product requirements, work processes, and automation flows.

Summary

Current role and focus

I observe complaints, missed work, delays, and churn risks that appear around customer touchpoints and internal operations, then translate them into product features, work processes, and automation standards. I see product work less as “making more features” and more as reducing repeated operational problems.

I design stable flows for hospitality operators to manage OTA/PMS integrations, inventory, rates, and reservations.
I structure work scattered across chats, spreadsheets, and manual back-office tasks into forms, alerts, and stateful workflows.
AI and automation work is kept separate from employment history and documented in AI Work.

Core strengths

Defining operational problemsI separate complaints, missed work, delays, and churn risks by cause, ownership, and handling flow.
Scoping MVPsI distinguish what must be validated now from what can wait, and reduce overgrown product scope.
Turning process into productI connect chat, spreadsheets, and manual back-office work into forms, alerts, assignments, and contract flows.
Designing automationI use automation to reduce repeated review, record recovery, and missed tasks rather than to create flashy demos.

Experience

Experience summary

2022.10–present

Vendit · Product Manager

Designed scope, structure, and operational flows for Channel Manager and Concierge products so hospitality operators could manage OTA/PMS, inventory, rates, and reservations more reliably.

2019.12–2021.10

OKPOS · Product Manager

Structured work scattered across chats, spreadsheets, and manual handling into web application and back-office workflows, including merchant applications and contract renewal management.

2014.12–2019.03

Spoqa · Partner Support Team

Turned repeated support-side customer complaints, installation bottlenecks, and operating expectations into experiments, data, product proposals, and standardized processes.

Selected skills